How To Reset Singpass Password

In today’s digital age, Singpass serves as a crucial tool for Singaporean residents to access various government e-services conveniently. However, forgetting our Singpass password can be a common yet frustrating occurrence. Fortunately, resetting your Singpass password is a straightforward process that can be completed in a few simple steps.

To initiate the password reset, visit the Singpass website and click on the “Forgot Password” link. You will then be prompted to enter your NRIC or foreign identification number, followed by your registered mobile number or email address. This step is necessary to verify your identity and ensure the security of your Singpass account.

Once you have provided the required identification details, Singpass will send you a One-Time Password (OTP) via SMS or email. Enter this OTP in the designated field on the website, and you will then be directed to create a new password. It is advisable to choose a strong and unique password, comprising a combination of numbers, letters, and special characters to enhance security.

In conclusion, forgetting your Singpass password is not a cause for alarm, as the process of resetting it is relatively quick and straightforward. By following the steps outlined above, you can regain access to your Singpass account in no time. Remember to keep your password secure and periodically change it to protect your personal information.


Singpass is a single login ID that provides access to various government e-services in Singapore. If you have forgotten your Singpass password or need to reset it for security purposes, this guide will walk you through the steps to reset your Singpass password.

Step 1: Accessing the Singpass Website

1. Open your web browser and visit the official Singpass website (
2. Click on the “Forgot Password” option on the login page.

Step 2: Verifying Identity

1. You will be directed to a new page where you will need to verify your identity.
2. Enter your NRIC, FIN, or Passport number in the provided field.
3. Provide your registered mobile number or email address. Select the appropriate option from the dropdown menu.
4. Solve the captcha if prompted and click on the “Submit” button.

Step 3: Authentication

1. Select your preferred method of receiving the One-Time Password (OTP) for authentication. You can choose between SMS OTP or Singpass Mobile App OTP.
2. If you choose SMS OTP, a unique code will be sent to your registered mobile number. Enter this code in the designated field.
3. If you choose Singpass Mobile App OTP, you need to launch the Singpass Mobile App on your smartphone and retrieve the OTP from the app. Enter this OTP in the provided field.

Step 4: Password Reset

1. Once the authentication process is successful, you will be redirected to the Singpass password reset page.
2. Create a new password that meets the given password requirements. Typically, passwords should be at least 8 characters long and include a combination of letters, numbers, and special characters.
3. Re-enter the new password in the confirmation field.
4. Click on the “Submit” button to complete the password reset process.

Step 5: Confirmation

1. Once your password has been successfully reset, you will receive a confirmation message.
2. You can now log in to Singpass using your new password.

Additional Tips

– Ensure you have a valid and up-to-date mobile number or email address registered with Singpass to receive the OTP.
– It is advisable to choose a strong password that is unique and not easily guessable.
– Regularly update your Singpass password to maintain account security.
– If you encounter any difficulties during the password reset process, consider contacting the Singpass helpdesk or seeking assistance from their website’s support section.

In conclusion, resetting your Singpass password is a simple and straightforward process that can be done both online and offline. By following the steps outlined in the article, you can ensure the security and accessibility of your Singpass account. Remember to keep your personal information confidential and choose a strong and unique password to protect your account from unauthorized access. Being proactive in resetting your password regularly and staying updated with Singpass guidelines can help in maintaining a secure online presence.

FAQ – How To Reset Singpass Password

1. Why do I need to reset my Singpass password?

If you have forgotten your Singpass password or suspect that your account might have been compromised, resetting your password is crucial for ensuring the security of your Singpass account.

2. How can I reset my Singpass password?

To reset your Singpass password, you can follow the steps below:
a. Visit the Singpass website (
b. Click on “Reset Password” on the login page.
c. Enter your NRIC/FIN number and the characters in the image captcha.
d. Verify your identity using one of the following methods: 2FA (Two-Factor Authentication) or SMS OTP (One-Time Password).
e. Create a new password following the specified password criteria.
f. Confirm the new password to complete the reset process.

3. What are the password criteria for Singpass?

To create a new Singpass password, it must meet the following criteria:
– Must be between 8 to 24 characters long.
– Must contain at least one uppercase letter, one lowercase letter, and one numerical digit.
– Must not be the same as your NRIC number or contain repetitive or sequential characters (e.g., 1234).
– Should not be similar to your previous passwords.

4. What if I don’t possess a registered mobile number or Singpass 2FA device?

If you are unable to use 2FA or receive SMS OTP, you might need to visit the Singpass counters in person with relevant identification documents for further assistance.

5. Can I reset my Singpass password from overseas?

Yes, you can reset your Singpass password from overseas. However, make sure you have access to your registered mobile number or Singpass 2FA device for the verification process.

6. How long does it take for the Singpass password reset to take effect?

Typically, the Singpass password reset is immediate. Once you have successfully reset your password, you can log in to your Singpass account using the new password right away.

7. What do I do if I encounter issues while resetting my Singpass password?

If you are experiencing any difficulties or issues during the Singpass password reset process, you can contact the Singpass helpdesk at [insert Singpass helpdesk contact details] for further assistance.

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